instore customer service

Frequently Asked Questions

Business Membership

What are the benefits?

How do I get my logon details?

 

My Membership

Are my details secure?

How do I contact Warehouse Stationery?

How do I update my personal details?

How do I change my password?

I’ve forgotten my password?

 

Ordering

How do I quickly find a product?

How do I create an order?

How do I view an order?

How do I cancel or amend a placed order?

How can I see if a product is out of stock?

How do I change item quantity in my cart?

How do I delete an item from my cart?

What specials are available online?

How do I know my order’s been received?

I haven’t received my order confirmation email?

How do I save an order?

Can I continue adding to my order over a period of time?

 

Payments

How do I pay for my order?

Can I order from outside New Zealand?

 

Deliveries

How much is delivery / shipping?

How long will delivery take?

I suspect my item is lost?

Can I specify a delivery date and time?

Can I have more than one delivery address?

How do I change or delete a delivery address?

Are receipts sent with deliveries?

Why have I received one order item but not the other?

 

Returns, Faulty or Damaged Goods

What’s your return policy?

What if an item is delivered broken or expired?

Can I return an item, exchange it or get a refund?

 

Technical

What browser should I use for this site?

Will this site work with my browser?

 

Business Membership

What are the benefits of Business Membership?

Find out on our Applying for Membership page.

How do I get login details for my Business Account?

Click Contact Us or call 0800 222 246 and our Customer Services team will provide your login details.

 

My Membership

Are my details secure?
 

Yes. When you supply any personal details, including details for a credit account, they're sent over the Internet using 128-bit encryption - that is, an encryption key 128 digits long. And all personal information you give us - and your orders - are stored behind a firewall (software and hardware preventing unauthorised system access). See Privacy & Security for more details.

How do I contact Warehouse Stationery?

Click Contact Us or call 0800 222 246 and our team will help you.

How do I update my personal details?

On Sign In, the My Membership page displays. Click My Information to update your personal details.

How do I change my password?

On Sign In, the My Membership page displays. Click My Information to change your password.

I’ve forgotten my password
 

On the Membership Sign In page, click Forgot Password. Enter your email address and click Send. A new temporary password will be emailed to you.

 

Ordering

How do I quickly find a product?

It’s easy to find the product you want. Mouse-over a mega menu category (e.g. Office Supplies or Ink & Toner) to display its sub-categories. Clicking a sub-category displays the list of products.

Or enter a keyword or product code in the search box (top right of page). On entering 3 characters, search suggestions will display. Each search suggestion will contain a list of results to review.

How do I create an order?

Placing an order is easy.  When you’ve selected an item, click Add to Cart. After adding all the items you want, click Checkout. This will start the payment process by displaying the Shipping page or will prompt you to Login (if you’re a member not logged in).

But you don’t need to register or be a member to shop. You can check out as a guest.

How do I view an order?

To view or modify the contents of your shopping cart at any time, click the Cart link at the top of the page.

How do I cancel or amend a placed order?

Call 0800 222 246. Our Customer Services team will assist you.

How can I see if a product is out of stock?

Out of stock products are marked Out of stock and cannot be added to your cart.

How do I change item quantity in my cart?

Simply select the quantity required and click Update.
 

How do I delete an item from my cart?

Click Remove to delete the item from the cart.

What specials are available online?

Details of current special offers can be found in our latest mailer. Special promotional prices display in orange on this site.

How do I know my order’s been received?

We send an order confirmation email to your inbox on successful submission of an order.

I haven’t received my order confirmation email …

Go to My Details in My Membership. Check the email address provided is correct. 

If it’s incorrect, update your email and save. Otherwise, contact us and our team will assist you.

How do I save an order?

Your order is automatically saved in the shopping cart for up to 4 hours. In the shopping cart, you also have the option of saving the order as a shopping list.

Can I continue adding to my order over a period of time?

Your order is automatically saved in the shopping cart for up to 4 hours.

 

Payments

How do I pay for my order?

This site accepts Visa, MasterCard, Diners Card or American Express credit card payment.

Your credit card is charged on placing your order.

Warehouse Stationery does not store your credit card details.

All credit card transactions are handled by DPS Payment Express and are fully secured.

Pay with BizRewards points.

We now offer POLi Internet Banking.

Can I order from outside New Zealand?

Sorry we only take orders and ship within New Zealand.

Delivery

How much is delivery / shipping?

Click Delivery for a full explanation.

How long will delivery take?

Standard delivery will reach you within 2 business days after placing your order. Furniture may have a longer lead time, and may be delivered separately to other items in your order.

I suspect my item is lost …
 

Once an order has been shipped, you can use Tracking to monitor delivery progress. Log in to My Membership > My Orders and select Tracking.

If your item does not arrive, call 0800 222 246 and our Customer Services team will assist you.

Can I specify a delivery date and time?

We can’t promise specific delivery dates and times, only guidelines, because delivery timing is determined by the courier company. Use the Tracking function in My Membership > My Orders to monitor delivery progress.

Note big items like furniture may not be delivered using normal courier companies.

Can I have more than one delivery address?
 

Yes. To add new, go to My Membership > My Account Addresses and click Create New Delivery Address. Set up as many delivery addresses as you like and make one the default, or specify the particular delivery address at Checkout.

How do I change or delete a delivery address?

Go to My Membership > My Account Addresses. Identify the delivery address to change and select Edit or Delete.

Are receipts sent with deliveries?

You can print a receipt on completing checkout: select Print Confirmation. Also, an Order Confirmation is sent to your inbox on submitting your order. Each shipment includes a Packing Slip you can use to check your order.

Why have I received one order item but not the other?

Your order may be split into delivery consignments due to stock availability. Large-size items (e.g. furniture) may be shipped separately. Use Tracking to monitor progress of your order.

 

Returns, Faulty & Damaged Goods

What’s your return policy?

Click Returns to see our No Worries Return Policy.

What if an item is delivered broken or expired?

Click Returns for a full explanation.

Can I return an item, exchange it or get a refund?

Click Returns for a full explanation.

Technical

What browser should I use for this site?

Our webstore has been designed and optimised for performance using Google Chrome or Firefox.  Adequate performance can be achieved by using Safari or Internet Explorer v8 or newer.

Will this site work with my browser?

Yes, the site should work with most internet browsers.  Internet Explorer version 7 or older does not provide adequate performance.