Faqs
Business Accounts
How do I find out more about getting a Business Account?
You can find a full explanation in the Business Account section within Login/Register - click here for more.
I already have a Business Account with you. How do I get my login details?
Send us a note using Contact Us or call us on 0800 222 246 and our Customer Services team will provide you with your details.
Your Account
Are my details secure?
Yes. When you supply any personal details, including your credit account details, they're sent across the Internet using 128-bit encryption - that is, using an encryption key that's 128 digits long. In addition, all the personal information you give us - and all your orders - are stored behind a firewall (a firewall is software and hardware which prevent unauthorised access to a system). Refer to our Privacy & Security section for details.
How can I contact Warehouse Stationery?
Send us a note using Contact Us or alternatively, call us on 0800 222 246 and our team will help you.
How do I update my personal details?
You can change your personal details in the My Account section.
How do I change my password?
Simply go to the My Details page in My Account.
What should I do if I forget my password?
Simply enter your Account Number and Username and click on the Forgotten Password button. An email will be sent to your email address.
Ordering
How do I quickly find the product I want?
To find the required products, simply select one of the Product Categories on the left hand side of the page. Underneath each of these categories are subcategories which make it easy to navigate directly to products.
Alternatively you can you the Search or Advanced Search function at the top of the page. Simply enter a keyword or product code in the search box or for a more advanced search, see the Advanced Search function.
How do I create an order?
Placing an order is easy! Once you have found the item you wish to purchase, simply click on "Add to cart". Once you have added all the products you require, click on "Checkout" on the right hand side. This will commence the payment process.
How do I view an order?
You can view or modify the contents of your shopping cart at any time by clicking on "View Cart" at the top of the page.
How do I cancel or amend an order?
Give us a phone call on 0800 222 246 and our Customer Services team will assist you.
How can I see if a product is out of stock?
Products which are out of stock will be marked "Out of stock" and will not be available for adding to your cart.
How do I change the quantity of an item in my shopping cart?
Simply update the quantity required and click "Update order".
How do I delete an item from my shopping cart?
Simply click on the "Remove" button.
What Specials are available online?
Details of the current special offers can be found in our Special Offers section or in our latest mailer.
How do I know if my order has been received?
Check your inbox for the confirmation emails. An email is sent for each order that has been successfully submitted.
I haven’t received my order confirmation email.
Go to My Details within the My Account section and check that the email provided is correct.
If this is incorrect, simply update and save. If it is correct, please contact us and our team will assist you.
How do I save an order?
Your order is automatically saved in the shopping cart for a period of up to four hours. In the shopping cart you also have the option of saving the order as a shopping list.
Can I continue adding to my order over a period of time?
Your order is automatically saved in the shopping cart for a period of up to four hours.
Payments
How do I pay for my order?
Our website accepts payments using Visa, Mastercard, Diners Card and American Express credit cards.
Your credit card will be charged when you place your order and Warehouse Stationery does not store any of your credit card details. All credit card transactions are handled by DPS Payment Express and are fully secured.
Can I order from outside New Zealand?
No, we currently only take orders and ship within New Zealand
Deliveries
How much is the delivery/freight fee?
You can find a full explanation in the Delivery section within Help & Info.
How long will my items take to be delivered?
The standard delivery will reach you within two business day after placing your order. Furniture has a longer lead time than other items, and may be delivered separately to other items in your order.
If I suspect my item is lost, what do I do?
Once an order has been shipped you can use the track and trace function to monitor delivery progress. Go to your order and select Track and Trace.
If your item does not turn up and should have, please call us on 0800 222 246 and our Customer Services team will assist you.
Can I specify a delivery date and time?
Unfortunately we cannot provide specific delivery dates and times. Once your order has left our distribution centre, the delivery schedule and timing is determined by the courier company. You can use the track and trace function to monitor delivery progress.
Please note that big items like furniture may not be delivered using normal courier companies.
Can I have more than one delivery address?
No problem. You can set up as many delivery addresses as you like, and choose any one of them when the time comes to place your order. To set up another address simply go to My Delivery Address within the My Account section where you can add another address.
How do I change my delivery address or delete old delivery addresses?
Simply go to My Delivery Address within the My Account section where you can edit any of your addresses. To complete a change, don’t forget to save!
Are receipts sent with deliveries?
Your deliveries include a packing slip which you can use to check your order.
Why have I received one item of my order but not the other?
Delivery of your order may be split into several consignments due to stock availability or type of items included in your order; for example furniture or non standard sized items maybe shipped separately. Use the track and trace function to monitor progress of your order.
Returns, Faulty & Damaged Goods
What is your return policy?
You can find a full explanation in the Returns section within Help & Info.
What do I do if a product is delivered that is broken or out-of-date?
You can find a full explanation in the Returns section within Help & Info.
Can I return a product, exchange it or get a refund?
You can find a full explanation in the Returns section within Help & Info.
Technical
What Internet browser should I be using for Webstore?
Webstore has been designed and optimised for performance using Microsoft Internet Explorer.
Will this site work on my browser?
Yes, the site should work with most major internet browsers.
