shop your way click and collect

Delivery Information

Click & Collect combines the convenience of online ordering with picking up your goods in-store when you're out and about. We’ll send you an email when your order is ready to collect. No more missed couriers!


Eligible products

You can order anything online from our entire range to pick up in-store - except some flagged products which ship directly from a supplier.


Pick up anytime within 3 weeks

Your order will sit ready for pick up for up to 3 weeks from the time we email you it’s ready to collect. After 3 weeks, we usually refund you and return the goods to our fulfilment centre. If you need the 3-week pick-up period extended, please contact us.


Frequently asked questions

How much does it cost?

Click & Collect is a completely free service!


When will my order be ready to pick up?

If you order online before 12pm, you can pick up your order in store the next day, after 3pm.


In the same online order, can I choose to have some items delivered and collect others?

Yes. In your cart, specify which items you want delivered and those you want to collect. We’ll charge one delivery/handling fee of $6.90 covering the delivery and items for collect. For large items like office furniture, an oversize fee will apply. These amounts will display in your cart before you place your order. There is no delivery/handling fee for the items that are collected in store.


Is ID needed to collect?

Yes, the person collecting the goods needs to show ID. Acceptable ID types are photo IDs such as:

  • New Zealand driver's licence
  • Passport
  • 18+ card
  • Photo Credit Card


Can I click & collect oversized items?

Yes. There are no additional charges to Click & Collect oversize items.


Can someone else collect my shopping for me?

Yes, if they have the order confirmation and a photo ID.


Delivery Options

Want your order delivered directly to your door? Click here to find out more about our delivery options and charges.