Frequently Asked Questions

We’re making shopping with us online easier than ever, with our new and improved website. Same web address, but with a fresh new look, better search function, and a more streamlined experience across the site. Enjoy exploring!

You can use the same email address and password that you’ve used in the past. If you don’t have an account, it’s easy to create one on the new site.

Yes, the updated site can be used on mobile devices such as phones and tablets.

Thanks for your patience while we settle into our new website. If you're having trouble signing in, you may just need to reset your password. Click ’Forgot Password’ and follow the prompts to set up a new one and get back into your account. Still stuck? Please email our Customer Care team, who’ll be happy to help.

We're sorry you're still having trouble signing in. First, please make sure you're using the email address associated with your Warehouse Stationery or BizRewards account. If you've checked that and still can't access your account, please email our Customer Care team, who’ll help get you back up and running.

We're sorry you're having trouble checking out. As we're settling into our new website, a small number of customers may experience issues when completing a purchase. Before trying again, we recommend:

• Refreshing the page
• Clearing your browser cache
• Switching to a different browser or device
• Waiting a few minutes and retrying

If the issue continues, please email [email protected] with screenshots and details of the products you're trying to purchase. Our team will investigate and help get your order sorted as quickly as possible.

We’re sorry for the inconvenience. Before trying again, please check that your payment details have been entered correctly. If that doesn’t work, we recommend trying an alternative payment method if available. If you’ve been charged but haven’t received an order confirmation, please email [email protected] and we’ll investigate it further.

• Credit card (Visa, MasterCard, Amex, Q Card)
• Click to Pay
• NOW Rewards Visa
• BizRewards

Thanks for your patience while we settle into our new website. Following our upgrade, some older links may no longer work or may have moved. Try using the search bar or browsing through the menu to find what you're looking for. If you still can't find it, our Customer Care team is here to help.

Some customers may experience occasional loading issues just after the website update. Please refresh the page or try again a few minutes later. If the issue continues, please let our Customer Care team know which product you’re viewing so we can investigate.

We'll be continually fine-tuning the search function on the new website to make it easier to find what you need. If your search isn't returning the expected results, try using fewer keywords or browsing the category menu. If you're still having trouble finding a product, get in touch with our Customer Care team at [email protected].

As part of our website upgrade, some product content, reviews, and imagery may appear differently than on our previous website. Rest assured we’re continuing to make improvements and update content where required.

In your account on the new site, you’ll only be able to see your online order history. Please contact us if you need any information about your in-store purchases.

You may notice that your saved lists look a little different on our new website. As part of our upgrade, your saved lists have been consolidated into a single Wishlist. If your Wishlist doesn't appear straight away, try logging out and logging back in again. If you're still unable to see your saved items, please get in touch with our Customer Care team

Thanks for letting us know. We’re always working to improve our new website, and your feedback helps us find and fix issues more quickly.
If you can, please send our Customer Care team:

• The page URL
• A screenshot of the issue
• The device and browser you're using
• What you were doing before the issue occurred

The more information you can provide, the easier it is for our team to investigate and resolve the problem.

If you’re using Internet Explorer to access our website, you may notice that some things don’t look quite right. For the best experience, please use another browser like Chrome or Firefox.

Find out on our Applying for Membership page.

Click Contact Us or call 0800 222 246 and our Customer Services team will provide your login details.

Yes. When you supply any personal details, including details for a credit account, they're sent over the Internet using 128-bit encryption - that is, an encryption key 128 digits long. And all personal information you give us - and your orders - are stored behind a firewall (software and hardware preventing unauthorised system access). See Privacy & Security for more details.

Click Contact Us or call 0800 222 246 and our team will help you.

On Sign In, the My Membership page displays. Click My Information to update your personal details.

On Sign In, the My Membership page displays. Click My Information to change your password.

On the Membership Sign In page, click Forgot Password. Enter your email address and click Send. A new temporary password will be emailed to you.

It’s easy to find the product you want. Mouse-over a mega menu category (e.g. Office Supplies or Ink & Toner) to display its sub-categories. Clicking a sub-category displays the list of products.

Or enter a keyword or product code in the search box (top right of page). On entering 3 characters, search suggestions will display. Each search suggestion will contain a list of results to review.

Placing an order is easy.  When you’ve selected an item, click Add to Cart. After adding all the items you want, click Checkout. This will start the payment process by displaying the Shipping page or will prompt you to Login (if you’re a member not logged in).

But you don’t need to register or be a member to shop. You can check out as a guest.

To view or modify the contents of your shopping cart at any time, click the Cart link at the top of the page.

Call 0800 222 246. Our Customer Services team will assist you.

Out of stock products are marked Out of stock and cannot be added to your cart.

Simply select the quantity required and click Update.
 

Click Remove to delete the item from the cart.

Current special offers can be found on our deals page.

We send an order confirmation email to your inbox on successful submission of an order.

Go to My Details in My Membership. Check the email address provided is correct. 

If it’s incorrect, update your email and save. Otherwise, contact us and our team will assist you.

Your order is automatically saved in the shopping cart for up to 4 hours. In the shopping cart, you also have the option of saving the order as a shopping list.

Your order is automatically saved in the shopping cart for up to 4 hours.

The site accepts Visa, Master Card, Union Pay or American Express credit card payment.

Your credit card is charged on placing your order.

Warehouse Stationery does not store your credit card details.

All credit card transactions are handled by DPS Payment Express and are fully secured.

Pay with BizRewards points.

Wherever you see this icon you can enjoy an easy, smart and secure online checkout. To make a purchase, you’ll no longer have to enter 16-digit primary account numbers, look up passwords or fill out long forms. You’ll be able to store your payment and shipping preferences. Enjoy this new experience to pay with your Visa cards when you see this icon where Visa credit and debit are accepted. For more information, please visit Visa’s website.

Visa Checkout has evolved, and Visa is working with other card brands to bring you an improved digital payment experience. With this evolution, your Visa cards on Visa Checkout can now be used at The Warehouse or anywhere you see the icon where Visa credit and debit are accepted.

If you receive an error message when trying to input your payment card information, it is likely that your billing information does not match the billing information associated with that card.

Please be sure to enter your correct card information – cardholder name, 3-digit CVV security code, expiration date and 16-digit card number – with information that matches what you have on file with the card issuer. If the problem persists, please contact Visa or visit Visa’s website for more information.

Visa takes the security of your information very seriously. To make sure it’s really you signing in, Visa has sent a one-time code to the email address you signed up with to help keep your information safe.

If you have used Visa Checkout at The Warehouse in the past, please now look for this icon to pay with the same card you used with Visa Checkout. Please note that, in the future, if you use a non-Visa card to pay, the corresponding card network will deliver your experience, not Visa. To learn more about these changes, please visit Visa’s website

With this evolution, your Visa cards in Visa Checkout can now be used to click to pay whenever you see this icon where Visa credit and debit are accepted. If you have used Visa Checkout at The Warehouse in the past, please now look for the icon to click to pay with the same card you used with Visa Checkout. Some existing Visa Checkout users may need to re-verify themselves through one-time codes when using the new easy, smart and secure online checkout for the first time.

If you had opted into ‘Remember Me’ or ‘Trust this Device’ on Visa Checkout, Visa has made sure to honor those preferences and carried them over to this improved digital payment experience. Your non-Visa cards saved in Visa Checkout will not automatically transfer. You will need to set up your non- Visa cards for this digital payment experience through the corresponding card network. Please note that, in the future, if you use a non-Visa card to pay, the corresponding card network will deliver your experience, not Visa. To learn more about these changes, please visit Visa’s website

Visa is working with other participating card brands including Mastercard and American Express to bring you an improved easy, smart and secure online checkout. Therefore the experience may vary depending on the card brand you are using.

The ‘Trust this Device’ setting works with your browser’s cookies. When you turn on the ‘Trust this Device’ setting, Visa will drop non-essential cookies on your device’s browser so you can be recognized on that browser and device – allowing you to make subsequent purchases without having to enter a one-time code.

The ‘Trust this Device’ setting will expire after 6 months. If you delete the cookies from your browser, or if your browser settings are set to delete cookies every time you exit your browser, the next time you use your browser to use or access your Visa card with Visa’s easy, smart and secure online checkout with , you’ll be required to enter a one-time code to re-enable the ‘Trust this Device’ setting. You can manage how your browser handles cookies in your internet browser settings.

In addition, you will still be required to enter a one-time code if you want to make changes to your card or address information or if any potential suspicious activities are detected. You can change your settings anytime by signing in at Visa's website.

For more information, please visit Visa’s website.

EMV® is a registered trademark in the U.S. and other countries and an unregistered trademark elsewhere. The EMV trademark is owned by EMVCo, LLC. the EMV® SRC payment icon is a trademark owned by and used with permission of EMVCO, LLC

Sorry we only take orders and ship within New Zealand.

Click Delivery for a full explanation.

Please check our delivery page for the most up-to-date information on delivery timings.

Once an order has been shipped, you can use Tracking to monitor delivery progress. Log in to My Membership > My Orders and select Tracking.

If your item does not arrive, call 0800 222 246 and our Customer Services team will assist you.

We can’t promise specific delivery dates and times, only guidelines, because delivery timing is determined by the courier company. Use the Tracking function in My Membership > My Orders to monitor delivery progress.

Note big items like furniture may not be delivered using normal courier companies.

Yes. To add new, go to My Membership > My Account Addresses and click Create New Delivery Address. Set up as many delivery addresses as you like and make one the default, or specify the particular delivery address at Checkout.

Go to My Membership > My Account Addresses. Identify the delivery address to change and select Edit or Delete.

You can print a receipt on completing checkout: select Print Confirmation. Also, an Order Confirmation is sent to your inbox on submitting your order. Each shipment includes a Packing Slip you can use to check your order.

Your order may be split into delivery consignments due to stock availability. Large-size items (e.g. furniture) may be shipped separately. Use Tracking to monitor progress of your order.

Click Returns to see our No Worries Return Policy.

Click Returns for a full explanation.

Click Returns for a full explanation.

Our webstore has been designed and optimised for performance using Google Chrome or Firefox.  Adequate performance can be achieved by using Safari or Internet Explorer v8 or newer.

Yes, the site should work with most internet browsers.  Internet Explorer version 7 or older does not provide adequate performance.