No Worries Returns Policy
Not 100% happy with your purchase? We’ll replace or refund it, no worries.
You must return goods to a store within 14 days, in their original condition, including the packaging, with the receipt.
Note - the following items can only be replaced or refunded if faulty:
- opened inks or toners
- mobile phones, tablets, printers, laptops and PCs (and other technology products)
- special customer orders.
We’ll repair faulty goods under a manufacturer’s warranty. If unrepairable, we’ll replace the item.
And of course we’ll honour your rights under the Consumer Guarantees Act 1993.
Online purchase returns
Returning goods purchased online is easy: call Customer Services on 0800 222 246 or email firstname.lastname@example.org.
We’ll provide a Returns Number for you to note on the packing slip when returning the item.
the item is faulty
We’ll send a courier to collect it.
you mis-ordered a normal stocked item
Manufacturer's Customer Services
Experiencing problems with your purchase? Contact the manufacturer’s customer services.
Alternatively, our friendly store team may be able to assist.
Need Assistance? Our Customer Services team can help:
Call 0800 222 246 (toll free) 8.00am – 6.00pm Monday to Friday