No Worries Returns Policy

Store returns

Not 100% happy with your purchase? We’ll replace or refund it, no worries.

You must return goods to a store within 60 days, in their original condition, including the packaging, with the receipt.

Note - the following items can only be replaced or refunded if faulty:

  • software
  • opened inks or toners
  • mobile phones, tablets, printers, laptops and PCs (and other technology products)
  • special customer orders.



We’ll repair faulty goods under a manufacturer’s warranty. If unrepairable, we’ll replace the item.

And of course we’ll honour your rights under the Consumer Guarantees Act 1993. Refer to Consumer Guarantees Act for further information


Online purchase returns

Returning goods purchased online is easy: call Customer Services on 0800 222 246 or contact us via our online form.

We’ll provide a Returns Number for you to note on the packing slip when returning the item.


If …

Then …

the item is faulty

We’ll send a courier to collect it.

you mis-ordered a normal stocked item

  • Call Customer Services OR
  • Return it to any store, with your proof of purchase
  • Items must be returned within 60 days of delivery, in original, unopened packaging.