At Alert Level 4 our stores are closed. A limited range of essentials is online 24/7 with contactless delivery available, though items may be delayed. We are doing our best to support all customers, thank you for being patient with us.

The Government has asked us to support Kiwis by helping to ensure everyone can buy the essential items they need. We’re making this as easy and as safe as possible by making only essential items available online at https://www.warehousestationery.co.nz.

We’re only able to deliver essential items at this stage.

The categories of products that are essential have been approved by government and reflect what is considered essential at this time. If this changes we will update our website. Please understand the goods and services provided are those needed to support people as the country works hard to stay safe.

We will continue to review the range of goods offered alongside authorities and adjustments will be made if there's a determination that an item is essential.

Essential products include office furniture, computers & tablets, mobile phones, ink & toner, printers, tech accessories and general stationery (Writing, Filing, Paper, Exercise Books etc).

Making essentials available means keeping them affordable. Our low prices will remain the same.

No, we are not able to accept any non-essential online orders. These can only be made and fulfilled after the lockdown period.

If you have placed an order pre-lockdown that contains essential items, contact our team via the form on our site and we will cancel your previous order and place a new order for you for the essential items. Under the COVID rules, we can’t fulfil any existing orders until after the lockdown. Form: https://www.warehousestationery.co.nz/contact

If your order has been cancelled and a new order created for your 'essential' items, your non-essential items will not have been re-ordered. Unfortunately you will need to wait until after the lockdown period to place a further order for these items.

To use your discount, please flick our customer care team an email on [email protected] with a photo of your card, a link to the product you would like and your phone number. The team will ring you back to do an over the phone purchase and apply the discount for you.

No, all stores will remain closed.

To help make sure everyone has a fair chance to get what they need, we’ve put some temporary limits on some items. You’ll see these identified on their product pages.

You will be able to pick up your item once we make sure the repair is complete and our stores reopen.

We will not be taking repairs under Alert Level 4.

Unfortunately, our services are not currently available. If you have a booking for a service, it will need to be rescheduled. Please contact our team once our stores reopen to arrange a new appointment.

Our e-waste collection service will resume at Alert Level 2.

*Deliveries will be 100% contactless for everyone’s safety.

*We’re shipping with safety in mind. NZ Post deliveries will be left at your door.

*We will coordinate any oversized deliveries directly with you to ensure there’s always 2m between you and our delivery team.

Our fulfilment centre and delivery teams will all be following strict health & safety protocols. They will be keeping a safe distance of greater than 2 metres between themselves and their fellow team members. And as always, following good hygiene practices of hand washing and sanitising, and ensuring that team members who are unwell stay away from the workplace.

We currently accept a range of payment methods including:

- Visa

- MaterCard

- American Express

- You can also pay using Click to Pay

- Zip (previously PartPay) is also available with a minimum spend of $50.

Yes, we will be able to process refunds for online orders that haven’t been fulfilled yet. Just email us all the details to [email protected] and we can get the process started.

Unfortunately gift cards are only redeemable in store  

Yes, we will be able to process refunds for online orders that haven’t been fulfilled yet. Just email us all the details to [email protected] and we can get the process started.

If you’re waiting on an order we weren’t able to send before the lockdown commenced, and it does not contain essential items, then your order will be delivered once the lockdown has ended. In the meantime, we will only be fulfilling essential orders. Thank you for your understanding.

We are shipping with safety in mind. All NZ Post deliveries are contactless and will be left at your door or designated spot. In case of oversized deliveries, we will coordinate directly with you to ensure there’s always a 2-metre distance between you and our delivery team.

Please note at Covid 19 Alert Level 2, 3 & 4 Standard delivery times may be impacted. For up-to-date delivery timings please refer to the 'deliver to door' time on the product page of the item you are purchasing. If you have already placed and order for the most up-to-date status of your package, please use the tracking information that has been emailed out to you to see where your package is.

We will maintain our delivery time frames for the Warehouse Stationery for small and oversized product. Deliveries may be delayed due to high order volumes, but we will do our best to deliver your order as fast as possible.

We are working as fast as we can to get your order out to you. Orders with multiple items may be delivered as separate packages.

If you have received part of your order, please rest assured we are working hard on getting the rest of the items to you as quickly as possible.

Returns will not be accepted during the lockdown period. Our team will be able to service returns once the lockdown has ended.

If you would like to cancel order, please email us at [email protected] and be sure to include your order number.

No, our stores will remain closed during Alert Level 4.

If you have placed an order for click & collect, you will need to wait until our stores reopen to collect your order. Under the COVID 19 rules, we can’t fulfil any existing orders until after the lockdown.

If you would like to cancel your click & collect order, please email our team at [email protected], be sure to quote your order number and we will cancel your previous order and issue you a refund. This will take 3-5 working days to appear in your account.

Yes.

We are only opening a small subset of our business to provide online essential services only. That means none of our store or operations team members will be interacting with customers directly. Our team member safety comes first and team members will not be asked to work if they are immunocompromised, have dependents with no support at home or feel overwhelmed and uncertain. We’re also proud to be providing our team members with their full pay during the lockdown regardless of whether they are working or not. This is our first priority to ensure all team members are supported to the best of our ability during this challenging time.