COVID-19 UPDATES

Alert level 4

Our stores are closed at Level 4.

Our range of essentials are online 24/7 with contactless delivery available, though items may be delayed. Our team is doing its best to support all customers, thank you for being patient with us.

Essentials


Are stores open?

At Alert Level 4 our stores are closed. A limited range of essentials is online 24/7 with contactless delivery available, though items may be delayed. We are doing our best to support all customers, thank you for being patient with us.

Why are the online stores open during lockdown?

The Government has asked us to support Kiwis by helping to ensure everyone can buy the essential items they need. We’re making this as easy and as safe as possible by making only essential items available online at https://www.warehousestationery.co.nz.

Can we buy anything online?

We’re only able to deliver essential items at this stage.

Can you please add [item] to the essentials list?

The categories of products that are essential have been approved by government and reflect what is considered essential at this time. If this changes we will update our website. Please understand the goods and services provided are those needed to support people as the country works hard to stay safe.

What if something isn’t considered “essential” enough?

We will continue to review the range of goods offered alongside authorities and adjustments will be made if there's a determination that an item is essential.

Which essential items will be available to purchase online?

Essential products include office furniture, computers & tablets, mobile phones, ink & toner, printers, tech accessories and general stationery (Writing, Filing, Paper, Exercise Books etc).

Will these essential items cost more?

Making essentials available means keeping them affordable. Our low prices will remain the same.

Can non-essential items be ordered online?

No, we are not able to accept any non-essential online orders. These can only be made and fulfilled after the lockdown period.

What will happen to essential items ordered before lockdown?

If you have placed an order pre-lockdown that contains essential items, contact our team via the form on our site and we will cancel your previous order and place a new order for you for the essential items. Under the COVID rules, we can’t fulfil any existing orders until after the lockdown. Form: https://www.warehousestationery.co.nz/contact

If you cancel my order, what happens to the non-essential items that were on my order?

If your order has been cancelled and a new order created for your 'essential' items, your non-essential items will not have been re-ordered. Unfortunately you will need to wait until after the lockdown period to place a further order for these items.

How can I use my commercial discount to purchase an essential item?

To use your discount, please flick our customer care team an email on [email protected] with a photo of your card, a link to the product you would like and your phone number. The team will ring you back to do an over the phone purchase and apply the discount for you.

 

Stores, Products & Services


Will any stores be opening?

No, all stores will remain closed.

Will there be a temporary limit on stock/certain items?

To help make sure everyone has a fair chance to get what they need, we’ve put some temporary limits on some items. You’ll see these identified on their product pages.

When will I get my repair back?

You will be able to pick up your item once we make sure the repair is complete and our stores reopen.

Are you taking repairs?

We will not be taking repairs under Alert Level 4.

Can I still book services such as assembly and home installation?

Unfortunately, our services are not currently available. If you have a booking for a service, it will need to be rescheduled. Please contact our team once our stores reopen to arrange a new appointment.

Can I still recycle e-waste?

Our e-waste collection service will resume at Alert Level 2.



Safety


What measures are you taking to ensure customer safety with deliveries?

*Deliveries will be 100% contactless for everyone’s safety.

*We’re shipping with safety in mind. NZ Post deliveries will be left at your door.

*We will coordinate any oversized deliveries directly with you to ensure there’s always 2m between you and our delivery team.

How are you keeping your fulfilment teams safe?

Our fulfilment centre and delivery teams will all be following strict health & safety protocols. They will be keeping a safe distance of greater than 2 metres between themselves and their fellow team members. And as always, following good hygiene practices of hand washing and sanitising, and ensuring that team members who are unwell stay away from the workplace.

Payment

What payment types can I use?

We currently accept a range of payment methods including:

- Visa

- MaterCard

- American Express

- You can also pay using Click to Pay

- Zip (previously PartPay) is also available with a minimum spend of $50.

Will you be able to process refunds for online orders that won’t be fulfilled before lockdown occurs?

Yes, we will be able to process refunds for online orders that haven’t been fulfilled yet. Just email us all the details to [email protected] and we can get the process started.

Can I use a gift card to purchase online during lockdown?

Unfortunately gift cards are only redeemable in store  

Can I get a refund for something I bought during lockdown?

Yes, we will be able to process refunds for online orders that haven’t been fulfilled yet. Just email us all the details to [email protected] and we can get the process started.

Delivery, Pickup & Returns

When will purchases placed before lockdown came into effect be delivered?

If you’re waiting on an order we weren’t able to send before the lockdown commenced, and it does not contain essential items, then your order will be delivered once the lockdown has ended. In the meantime, we will only be fulfilling essential orders. Thank you for your understanding.

Are your deliveries contactless?

We are shipping with safety in mind. All NZ Post deliveries are contactless and will be left at your door or designated spot. In case of oversized deliveries, we will coordinate directly with you to ensure there’s always a 2-metre distance between you and our delivery team.

When will I get my order?

Please note at Covid 19 Alert Level 2, 3 & 4 Standard delivery times may be impacted. For up-to-date delivery timings please refer to the 'deliver to door' time on the product page of the item you are purchasing. If you have already placed and order for the most up-to-date status of your package, please use the tracking information that has been emailed out to you to see where your package is.

When is the expected timeframe for deliveries?

We will maintain our delivery time frames for the Warehouse Stationery for small and oversized product. Deliveries may be delayed due to high order volumes, but we will do our best to deliver your order as fast as possible.

Why have I only received some of the items in my order?

We are working as fast as we can to get your order out to you. Orders with multiple items may be delivered as separate packages.

If you have received part of your order, please rest assured we are working hard on getting the rest of the items to you as quickly as possible.

Will returns be accepted during the lockdown period?

Returns will not be accepted during the lockdown period. Our team will be able to service returns once the lockdown has ended.

Can I cancel my order?

If you would like to cancel order, please email us at [email protected] and be sure to include your order number.

Click & Collect

Is click & collect still available?

No, our stores will remain closed during Alert Level 4.

What will happen to my click & collect order that was placed before the lockdown occurred?

If you have placed an order for click & collect, you will need to wait until our stores reopen to collect your order. Under the COVID 19 rules, we can’t fulfil any existing orders until after the lockdown.

Can I cancel my click & collect order?

If you would like to cancel your click & collect order, please email our team at [email protected], be sure to quote your order number and we will cancel your previous order and issue you a refund. This will take 3-5 working days to appear in your account.

Team Members

What safety measures are you taking for your team?

We are only opening a small subset of our business to provide online essential services only. That means none of our store or operations team members will be interacting with customers directly. Our team member safety comes first and team members will not be asked to work if they are immunocompromised, have dependents with no support at home or feel overwhelmed and uncertain. We’re also proud to be providing our team members with their full pay during the lockdown regardless of whether they are working or not. This is our first priority to ensure all team members are supported to the best of our ability during this challenging time.

Other (General)

If you are still unsure please contact us on 0800 222 246 Monday – Friday 8am-6pm, Weekends and Public Holidays 9:30am-5pm.

We encourage all customers to download the NZ COVID Tracer app.

  • App Store
  • Google Play