How does Zip work?
Zip allows you to make purchases and take your goods straight away by paying 25% upfront with the rest charged over three fortnightly interest-free payments.
How much credit can I get with Zip?
If you pass Zip’s minimum credit criteria you will be allocated a spend limit between $50 - $1,500 subject to an individualised credit assessment.
How do I sign up to shop with Zip?
You need to apply online at zip.co/nz so will need mobile data or Wi-Fi. The sign-up process takes 2-3 minutes and you need to be 18 years or older and have a NZ debit or credit card.
What if I don't have a NZ Driver Licence or get an ID failed message when applying?
Zip needs to identify you. You can get manually ID verified as part of the signup or checkout process with other forms of ID (this process can take up to 24 hours) so just follow the prompts.
Are there any hidden fees?
There are no fees and interest costs to shop with Zip if you make your payments on time. If you miss a payment you will be charged an $10 default fee per week it is late (capped at $40 total late fees per purchase).
Why did I get declined?
Zip performs a credit check as part of its application process. The Warehouse.co.nz does not have any influence on Zip’s credit criteria. If you have questions around your application you will need to contact Zip via Zip.co/nz
Is there a minimum spend amount to shop with Zip?
There is a minimum spend of $50 to shop with Zip at Warehouse Stationery.
Do I need the whole amount of the purchase on my card?
No, you only need 25% of your purchase on your nominated card which is charged at checkout.
Is there anything I can’t purchase using Zip?
Zip can’t be used to purchase mobile top-ups, ePay products (iTunes, gaming cards, etc.), Gift Cards, or. Christmas Club cards (including top-ups). In addition, Zip can't be used for purchases on wsprint.co.nz or fotofinish.co.nz.
Can I make an early payment?
Sure. Just log on to your Zip customer account at zip.co/nz or using the mobile app and follow the instructions.
Will you remind me about my instalments?
Yes, Zip will email you the day before they take the instalment payment, but it is still down to you to ensure there are sufficient funds to take each instalment payment.
How do I update my details?
Please log onto your account at zip.co/nz and follow the instructions.
Are my details safe?
Yes. The Zip platform is SSL secure and Zip does not store your full debit card details. All payments are handled by Payment Express, a secure PCI complain New Zealand based payment gateway.
Can I read Warehouse Stationery's terms and conditions for Zip use?
Zip Co NZ Limited is an external payment service provider. Warehouse Stationery offers Zip as a further payment option for you when purchasing goods from us through our Online Store. You can view Zip’s full terms and conditions at zip.co/nz
Zip refund and exchange information.
You can return items purchased using Zip but only for a refund, exchanges are not available. Bring your items to store and we’ll process the refund.
Zip refunds are made directly to the card associated with your Zip account. No cash refunds will be given in-store under any circumstances.
Zip refunds can only be processed as standalone transactions.
Normal bank processing times for refunds (up to 5 business days) apply.