Printing & Copying Services

1. What is the counter file handling fee?1. What is the counter file handling fee?

The counter file handling fee covers the administrative and processing costs associated with managing your submitted files and processing your order to allow us to maintain the high level of service provided by our Copy Centre Specialists.
 

2. How much is the file handling fee?

The fee is based on the number of files you submit:

• 1 to 5 files: $1.00 per file
• Each file over 5: $0.25 per file

Examples:

• Submitting 3 files = 3 x $1.00 = $3.00
• Submitting 6 files = 5 x $1.00 + 1 x $0.25 = $5.25
• Submitting 10 files = 5 x $1.00 + 5 x $0.25 = $6.25

 

3. What files does the file handling fee apply to?

This fee is applicable to sizes A3, A4 and A5, and will apply to the following:

- Per individual file being printed, 

- Per digitally scanned file.

- Per document being photocopied.

 

4. Can I combine my files to reduce the fee?

Yes! We recommend using Adobe Acrobat or free online merging tools to consolidate your files into one. Our team are not able to process this for you but please ask for more information. This is especially beneficial if you want all files printed the same.

 

5. When does the reduced rate apply?

For all files submitted over 5 the reduced rate of $0.25 per file will apply.

 

6. Why is there a fee?

Keeping the price of printing affordable for customers is important to us and we want to maintain the high level of service currently provided by our Copy Centre Specialists. This fee helps offset the time and resources required to handle, organize and process each file to ensure accuracy and efficiency of printing. It has enabled us to offer even more value when printing in colour with up to a 33% discount on base price vs the old pricing model, or printing volume in black & white with at least a 30% discount in price per unit over 50 units.

 

7. Is there a maximum fee?

There is no maximum fee; charges are based solely on the total number of files submitted. We recommend combining files where the same outcome is desired (i.e same paper, same size) to reduce the fee applied.

 

8. How do I pay the file handling fee?

This will be included in the cost of the final transaction as a separate line item of the receipt.

 

9. What if I don’t want to pay the fee?

We understand it’s a big change, but the introduction of this fee has enabled us to reduce many prices across our printing service so that a significant proportion of customers will end up paying less for the same printing vs the old model.

We do have alternative options where the fee is not applied:

• Using our self-serve print kiosks which do not incur the fee but also offer a lower price per print than the counter
• Using our WS Print website (wsprint.co.nz) to place a click & collect order with a 24-hour turnaround for most services.